Effective Date: June 30, 2026
Ningbo Gill Transmission Parts Co., LTD. is a professional manufacturer of marine transmission components. Most of our products are supplied for OEM projects, customized production, or business-to-business (B2B) orders.
This Return & Refund Policy explains how product issues are handled after delivery.
1. Scope of This Policy This policy applies to products purchased directly from Ningbo Gill Transmission Parts Co., LTD.
For orders placed through authorized distributors or trading partners, customers should contact their original supplier.
2. Product Inspection Customers are encouraged to inspect products promptly upon receipt.
If any of the following situations are identified, please notify us as soon as reasonably possible:
Incorrect product received
Quantity discrepancy
Visible transportation damage
Manufacturing defects
Products that do not match the confirmed specifications
Supporting photographs or relevant documentation may be requested to assist our evaluation.
3. Customized Products Most products manufactured by Gill are produced according to customer drawings, samples, or confirmed technical specifications.
Because customized products are manufactured specifically for each customer, returns or order cancellations are generally not accepted unless the products have confirmed manufacturing defects or do not conform to the agreed specifications.
4. Quality-Related Issues If a product is confirmed to have manufacturing defects or quality issues attributable to our production process, we will communicate with the customer to determine an appropriate solution.
Depending on the specific circumstances, solutions may include:
Replacement of affected products
Repair where appropriate
Other mutually agreed commercial solutions
Each case will be evaluated individually based on product inspection and technical verification.
5. Non-Returnable Situations Returns may not be accepted in situations including, but not limited to:
Products manufactured according to customer-approved drawings or specifications without confirmed manufacturing defects.
Damage caused during installation, improper handling, misuse, or unauthorized modification.
Normal wear during operation.
Products used outside their intended applications.
6. Return Authorization Customers should contact our sales team before returning any products.
Unauthorized returns may not be accepted.
Where a return is approved, our team will provide appropriate return instructions.
7. Refunds Refund arrangements, where applicable, will be determined after the returned products have been inspected and the cause of the issue has been verified.
For customized manufacturing projects, refund decisions will be handled according to the confirmed order, technical specifications, and the actual circumstances of each case.
8. Technical Support If customers encounter installation or application questions, our technical and sales teams are available to assist in reviewing product specifications and identifying potential solutions.
Our goal is to work closely with customers to resolve issues efficiently and maintain long-term business cooperation.
9. Contact Us For any questions regarding returns, product quality, or after-sales support, please
contact Ningbo Gill Transmission Parts Co., LTD. through the contact information available on our website.
We value every customer relationship and are committed to providing reliable products, responsive communication, and professional manufacturing support.
